Refund & Return Policy – Almorao
At Almorao, customer satisfaction matters to us. We offer a 30-day return period for eligible purchases.
Return Period
You may request a return within 30 days of receiving your order. Please contact us before sending any item back to receive return instructions.
Return Eligibility
To qualify for a return, products must generally be unused, in their original condition, and returned with their original packaging and accessories where applicable. Proof of purchase may be required.
Items that are damaged through misuse, altered, or returned in an unsuitable condition may not qualify, subject to applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and clear photos of the issue. We will review your request and offer an appropriate resolution.
Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated. If an item is defective, damaged on arrival, or incorrectly supplied, Almorao will review the case and arrange an appropriate solution, including applicable return shipping costs.
Refunds
Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.
Exchanges
Please contact us to discuss an exchange. Availability depends on current stock.
Start a Return
Email advinalaine@gmail.com with your order number and reason for return.
Return address: 225 Railway St E., Suite #MAILBOX, Cochrane, AB T4C 2C3, Canada. Please obtain return authorization and instructions before shipping items to this address.
This policy does not limit any consumer rights that cannot legally be excluded.
